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    Support

    Students often report being blocked on a quiz question and unable to proceed to the next. There are generally two possible reasons:

    1. Drag and drop questions:

      Some students are simply confused by drag and drop questions and don't know what to do... Simply drag each right-side element against the corresponding left side element. Once all right-side elements are leaning against a left element, the quiz question can be submitted.
       
    2. "You must scroll to the bottom before submitting" prompt:

    We have done our best to fix any quiz that might be promting the message above on some quiz questions. If you are still getting such a promt:

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    • If you see a scroll bar to the right of the answer options, please use your mouse to scroll this bar all the way down and then you should be able to submit.

    Also note that this behaviour generally only appears when e-learning modules and/or quizzes are being played in their HTML5 vs Flash version. The HTML5 version, initially developped by e-learning software companies as a solution to many smart phones and tablets not accepting Flash. Unfortunately, at this stage, the HTML5 version is not as stable as the Flash version of the modules/quizzes.

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