Hidden Menu

  • Languedoc-Roussillon Wine Tour (Oct 2018 FULL)
  • Rhône Wine Tour (June 2018)
  • Southwest France Wine Tour (Oct 2016)
  • Rioja Wine Tour (tba)
  • Jura Wine Tour (Oct. 2017)
  • Home
  • French Wine Scholar Guild
  • Italian Wine Scholar Guild
  • Spanish Wine Scholar Guild
  • Trip Evaluation
  • Reservation Form
  • Reservation Form Special
  • My Membership
  • Webinar-Evaluation
  • Private Trips Reservation Form
  • Notify me when Flash Player bug is fixed
  • Our Recent Top Exam Scorers
  • Guest membership
  • Top Exam Scorer
  • 3-Month Guest Membership
  • Latest newsletter
  • Latest News Archive
  • Newsletter Signup
  • Program Providers
  • Application Submission Form
  • Free 6 Month Membership
  • Thank you for your submission
  • Acymailing Modify Subscription
  • Update Newsletter Profile
  • Preferences saved
  • Italian Wine Scholar - Unit 1 - Study Manual
  • IWS test page
  • Study Trips for Sommeliers
  • Master-Level Online Programs for Wine Educators
  • Membership for Wine Educators
  • Master-Level Programs for Wine Enthusiasts
  • Membership for Wine Enthusiasts
  • Loire Valley Pronuncitation Module
  • WSG Membership for Sommeliers
  • Master-Level Online Programs for Sommeliers
  • Wine Study Trips for Sommeliers
  • Wine Study Tours for Wine Educators
  • Self-Enrollment in FWS v5.2
  • Study Tours for Wine Enthusiasts
  • FWS V6 Upgrade
  • chronoform users-edit
  • Private trips
  • Cru Artisan College 2017
  • French Wine Scholar™ online | Independent Study Format
  • French Wine Scholar™ online | 14-week Instructor-Led Format
  • Membership for wine professionals and enthusiasts
  • Private trips
  • French Wine Scholar™ online | 14-week Instructor-Led Format UPGRADE
  • French Wine Scholar™ online | 14-week Instructor-Led Format UPGRADE (from previous versions)
  • Community Dashboard
  • wine study and tasting groups faq
  • LOCAL STUDY AND TASTING GROUPS USER AGREEMENT
  • Italian Wine Scholar™ Unit 1 online | 14-week Instructor-Led Format
  • Italian Wine Scholar™
  • Italian Wine Scholar™ Unit 2 online | 15-week Instructor-Led Format
  • Rhône Wine Tour (June 2018)
  • Champagne Master-Level - Excerpt 1
  • Champagne Master-Level - Excerpts 2
  • Louis Roederer Scholarship for the Champagne Master-Level Program
  • Laurent Perrier Scholarship for Guild of Sommeliers Members
  • Champagne ML Preview
  • Register Menu

    Support

    Support



    Live webinars

    I am having difficulties joining a live webinar

    Mac & PC users:

    There are two ways to join a live webinar:

    1. Clicking the meeting/webinar URL and joining via your web browser:

      If your default browser does not seem to manage to launch the meeting room, copy the meeting URL and open an alternate browser. Paste the meeting URL in this other browser and hit enter. Changing browser often solves the problem. If not, consider option 2 below.

    2. Using the Adobe Connect desktop application

    Live webinars can also be accessed through the can also Adobe Connect desktop application which can be downloaded here:

    After downloading and installing the desktop/software version of Adobe Connect, open the Adobe Connect software on your PC or Mac like you would open any software. When prompted, copy and paste the full meeting URL. It will look somthing like https://fws.adobeconnect.com/meetingname

    Tablet & Smart Phone users:

    Go to your phone's App store and download the free "Adobe Connect Mobile" app.

    Launch the app and enter the full meeting URL. It will look somthing like https://fws.adobeconnect.com/meetingname


    E-learning modules & quizzes

    I am blocked on a quiz question

    Students often report being blocked on a quiz question and unable to proceed to the next. There are generally two possible reasons:

    1. Drag and drop questions:

      Some students are simply confused by drag and drop questions and don't know what to do... Simply drag each right-side element against the corresponding left side element. Once all right-side elements are leaning against a left element, the quiz question can be submitted.
       
    2. "You must scroll to the bottom before submitting" prompt:

    We have done our best to fix any quiz that might be promting the message above on some quiz questions. If you are still getting such a promt:

    • Please report it with the quiz name and question number so we can fix the quiz
    • If you see a scroll bar to the right of the answer options, please use your mouse to scroll this bar all the way down and then you should be able to submit.

    Also note that this behaviour generally only appears when e-learning modules and/or quizzes are being played in their HTML5 vs Flash version. The HTML5 version, initially developped by e-learning software companies as a solution to many smart phones and tablets not accepting Flash. Unfortunately, at this stage, the HTML5 version is not as stable as the Flash version of the modules/quizzes.

    To ensure the best experience, follow the steps in the "I want to play modules and quizzes in FLASH" Q&A question below.

    How to play modules and quizzes in FLASH (prefered) vs HTML5

    A majority of tech problems encountered by students on e-learning modules and quizzes are linked ot the fact that they are viwing them in their HTML5 version and not in their Flash version.

    Background: Originally, all the main e-learning authoring softwares were publishing e-learning content in the Flash format. Today, a growing number of smart phone and tablets do not allow Flash to play natively. Web browsers too tend to block Flash content by default.

    As a way to cope with this issue, e-learning authoring softwares now allow the modules to add an HTML5 to its Flash version when publishing. Unfortunately, at this stage, the HTML5 version is not as stable as the Flash version of the modules/quizzes and contains small bugs that can make the experience much less enjoyable.

    Note that when launching an e-learning module or quiz, the system will check whether Flash Player is installed and enabled. If so, the Flash version will launch. If Flash Player is not installed or not enabled in your browser, it will automatically launch the module in its (less stable) HTML5 version.

    Solution: We highly recommend that you take the necessary steps to ensure you are playing the Flash version of the modules and quizzes. To do so, follow the staps below.

    PC & Mac users:

    First, make sure you have Adobe Flash Player installed and enabled on your browser by using this page: http://isflashinstalled.com/

    If not installed or enabled, please install adobe Flash Player from here: https://get.adobe.com/flashplayer/

    You may then need to enable Flash Player in your borwser settings. Please follow instructions provided on step 4 of this page: https://helpx.adobe.com/flash-player.html

    Tablet & Smart Phone Users:

    Today, most of these devices do not allow to install Adobe Flash Player.

    As a work-around, please install the "Puffin" web browser (free version) and use it as your browser. It will play the modules and quizzes in Flash "remotely" and display them on your screen.

    Visit Puffin support for more information: https://www.puffinbrowser.com/help/trouble.php

    Results will be much better with Puffin than playing the modules and quizzes in their HTML5 version through your default browser.


    Online exams

    I want to schedule my online exam

    Ready to schedule your online exam? Plan ahead!

    You have one year from your registration date to take your exam (extension possible for a nominal fee).

    If you are registered for an online exam-sit and when you are ready to take it, you may contact one month in advance WSG office manager ccamus@winescholarguild.org to check the availabilities.

    Online exam candidates shall be equipped with a good internet connection, a webcam and a microphone with speakers.

     

    Allowing screen sharing and remote control (Mac Users Only)

    Once the Adobe Desktop App is installed on your mac, you need to follow the steps below, in order to allow third party applications under your system preferences:

    • Open "System Preferences" by clicking on the Apple icon and choosing that option,
    • Select "Security & Privacy" from the "System Preferences" window,
    • Select “confidentiality” tab,
    • Choose accessibility in the menu on the left,
    • Select the lock in the lower left corner to allow changes,
    • Enter your computer username and password then select "Unlock.",
    • Select adobe connect

    Need futher help?

    Use our contact form.

    We will get right back at you!