Mac & PC users:
There are two ways to join a live webinar:
Live webinars can also be accessed through the can also Adobe Connect desktop application which can be downloaded here:
After downloading and installing the desktop/software version of Adobe Connect, open the Adobe Connect software on your PC or Mac like you would open any software. When prompted, copy and paste the full meeting URL. It will look somthing like https://fws.adobeconnect.com/meetingname
Tablet & Smart Phone users:
Go to your phone's App store and download the free "Adobe Connect Mobile" app.
Launch the app and enter the full meeting URL. It will look somthing like https://fws.adobeconnect.com/meetingname
Students often report being blocked on a quiz question and unable to proceed to the next. There are generally two possible reasons:
We have done our best to fix any quiz that might be promting the message above on some quiz questions. If you are still getting such a promt:
Also note that this behaviour generally only appears when e-learning modules and/or quizzes are being played in their HTML5 vs Flash version. The HTML5 version, initially developped by e-learning software companies as a solution to many smart phones and tablets not accepting Flash. Unfortunately, at this stage, the HTML5 version is not as stable as the Flash version of the modules/quizzes.
To ensure the best experience, follow the steps in the "I want to play modules and quizzes in FLASH" Q&A question below.
A majority of tech problems encountered by students on e-learning modules and quizzes are linked ot the fact that they are viewing them in their HTML5 version and not in their Flash version.
Background: Originally, all the main e-learning authoring software were publishing e-learning content in the Flash format. Today, a growing number of smart phone and tablets do not allow Flash to play natively. Web browsers also tend to block Flash content by default.
As a way to cope with this issue, e-learning authoring software now allow the modules to add an HTML5 version to its Flash version when publishing. Unfortunately, at this stage, the HTML5 version is not as stable as the Flash version of the modules/quizzes and contains small bugs that can make the experience much less enjoyable.
Note that when launching an e-learning module or quiz, the system will check whether Flash Player is installed and enabled. If so, the Flash version will launch. If Flash Player is not installed or not enabled in your browser, it will automatically launch the module in its (less stable) HTML5 version.
Solution: We recommend that you take the necessary steps to ensure you are playing the Flash version of the modules and quizzes. To do so, follow the steps below.
PC & Mac users:
First, make sure you have Adobe Flash Player installed and enabled on your browser by using this page: http://isflashinstalled.com/
If not installed or enabled, please install adobe Flash Player from here: https://get.adobe.com/flashplayer/
You may then need to enable Flash Player in your browser settings. Please follow instructions provided on step 4 of this page: https://helpx.adobe.com/flash-player.html
Tablet & Smart Phone Users:
Today, most of these devices do not allow to install Adobe Flash Player.
As a work-around, please install and use an alternate browser able to play Flash "remotely".
- Apple users: prefer "Photon" web browser (free version) and hit the "Flash" icon before opening a module/quiz
- Android users: prefer "Puffin" web browser
Note: Webinar recordings are published and posted on your online course in mp4 format which should be natively accepted/played by all browsers and devices.
Ready to schedule your online exam? Plan ahead!
You have one year from your registration date to take your exam (extension possible for a nominal fee).
If you are registered for an online exam-sit and when you are ready to take it, you may contact one month in advance WSG office manager email@example.com to check the availabilities.
Online exam candidates shall be equipped with a good internet connection, a webcam and a microphone with speakers.
Once the Adobe Desktop App is installed on your mac, you need to follow the steps below, in order to allow third party applications under your system preferences:
Use our contact form.
We will get right back at you!